100% Free CRT-261–100% Free Exam Vce Free | Pass-Sure Certification Preparation for Service Cloud Consultant Exam Tests

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Salesforce CRT-261 Certification Exam is an excellent opportunity for professionals who are looking to advance their career in customer service. By obtaining this certification, you can demonstrate your expertise in Salesforce Service Cloud and set yourself apart from your peers in the job market. With the right preparation and resources, you can successfully pass the exam and take your career to the next level.

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CRT-261 Exam Tests, Latest CRT-261 Exam Pattern

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q156-Q161):

NEW QUESTION # 156
A customer calls the service desk at Universal Containers. The agent assigned to the call creates a case to capture the issue, but later realized the caller is not eligible for support. What solution should a consultant recommend to prevent the scenario from happening in the future?

A. Add the service contract related list to contact records
B. Add the entitlements related list to contact records
C. Add the entitlement contacts related list to account records
D. Add the assets related list to contact records

Answer: B

NEW QUESTION # 157
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

A. Service requests are scheduled using Salesforce Field Service.
B. Service requests are assigned to a quruc where the technician can accept it.
C. Service requests are asstgred to the technician using Omnt-Channel.
D. Service requests art assigned by the support reps to trie technician

Answer: C

NEW QUESTION # 158
A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?

A. Both Service Reps can chat with the customer
B. The chat transcripts and case are transferred
C. The Customer is shown the new Rep's name
D. The Customer doesn't know they were transferred

Answer: B,C

Explanation:
When a service rep transfers a live agent chat to another rep, the customer is shown the new rep's name in the chat window. This helps the customer know who they are talking to and avoid confusion. The chat transcripts and case are also transferred to the new rep, so they can see the previous conversation history and case details.
This helps the new rep understand the customer's issue and provide a seamless service experience. Verified References: Service Cloud Consultant Certification Guide & Tips, Transfer Chats

NEW QUESTION # 159
Universal Containers will be launching a telesales contact center. What should be considered in the design? Choose 2 answers.

A. Performance for high volume of interactions
B. Strategies to maximize call deflection
C. Integration with Field service teams and apps
D. Integration with Lead Generation team and apps

Answer: A,D

NEW QUESTION # 160
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?

A. Identify the requirements needed for initial GoLive.
B. Prioritize the requirements based on who submitted them.
C. Provide a timeline that addresses all the requirements.
D. Organize the requirements from largest to smallest.

Answer: A

Explanation:
Identifying the requirements needed for initial GoLive is the recommended next step after gathering a large set of required deliverables for implementing Service Cloud. Identifying the requirements needed for initial GoLive involves prioritizing the requirements based on their importance, urgency, complexity, and dependency. This can help determine the scope and timeline of the project, as well as the resources and budget needed. Identifying the requirements needed for initial GoLive can also help avoid scope creep, manage expectations, and ensure a successful implementation. Verified References: Service Cloud Consultant Certification Guide & Tips, Project Management Best Practices

NEW QUESTION # 161
......

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100% Free CRT-261–100% Free Exam Vce Free | Pass-Sure Certification Preparation for Service Cloud Consultant Exam Tests

CRT-261 Exam Tests, Latest CRT-261 Exam Pattern

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q156-Q161):

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